Information Technology Assistant & Desktop Support

Provided day-to-day technical support for the School of Agriculture and College of Natural Sciences, supporting faculty, researchers, and staff with their technology needs.

Key Responsibilities

• Resolved hardware and software issues, including troubleshooting and component replacement
• Imaged, configured, and deployed equipment; decommissioned outdated technology
• Performed installs, updates, and security patches
• Delivered occasional user training and guidance to faculty and researchers

Achievements

• Maintained reliable IT operations across two colleges for nearly 2 years
• Streamlined equipment deployment process through standardized imaging workflows

Technologies